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Customer Service Team Member
Customer Service Team Member About Us Converga is a leading provider of Business Process Outsourcing (BPO) solutions to clients, with offices in Australia, New Zealand, Philippines and the United States. Over the years we™ve developed innovative solutions, taking our customers on a journey of digital transformation. In 2015, Converga became part of Canon Australia providing customers with access to a greater array of products and services. About the Role Sydney Location 1Â Casual Positions Available Great Working and Team Environment As Customer Service Team Member, you will handle and action all calls, emails and administrative task for our members, employers and advisers. The individual must deliver a positive customer experience to both internal and external customers, ensure all Service Level agreements are met whilst complying with regulatory and bank requirements. This role will also manage and own all cases as deemed appropriate from end to end, this includes any adviser complaints. Main Duties The role resides within a superannuation team. The role involves a combination of phone and administration work regarding all aspects of corporate superannuation Build and develop relationships among a number of stakeholders including employers and advisers Be accountable for administration processes within service standards Undertake administration activities relating to our customers Action processing request received by mail or phone, meeting volume, cycle time and quality measures Key Requirements Available for 5 daysweek, Mon to Fri, 830 to 1630. Phone experience is a must Customer Service experience is preferred Superannuation experience is highly regarded Keen attention to detail needed (as the work will involve financial transactions). Some analytical skills and demonstrates initiative to investigate a problem as they arise Has previous experience working in a fast-paced environment Previous financial experience will be advantageous Please note You must have full rights to work in Australia at the time of submitting your applications to be considered for this role. This is a fantastic opportunity for those wanting to gain valuable experience within a successful organisation focused on staff development and recognition If you believe you possess all the skills and attributes required for this role, please submit your cover letter and CV by clicking Apply for This Job WANT TO KNOW MORE? For more information visit our websites www.converga.com.au www.converga.co.nz The application form will include these questions Which of the following statements best describes your right to work in Australia? Do you have customer service experience? Do you have experience in a data entry role? How much notice are you required to give your current employer? Whats your expected hourly rate?
Sydney, New South Wales
Administrative and Data Entry Clerk Required
Job Summary We are currently seeking a hard-working and customer focused administrative and data entry clerk to join our growing team. As the ideal candidate must have administration experience, keen attention to detail and professional telephone manner. This could be the perfect opportunity you are looking for. Key Responsibilities Maintaining customer database integrity, daily statistical other operational Import and export data between different kinds of software Assisting in resolving customer inquiries and complaints Updating and maintaining customer™s account Prepare and file documents for scanning Maintenance of records and filing Other duties as assigned Skills and Experience High attention to detail High school diploma or equivalent Previous experience of a minimum 1+ year Strong computer skills with great typing speed Excellent verbal and written communication skills Strong multi-tasking and analytical problem solving skills Basic knowledge of Microsoft Office programs (including Excel Word) If you carry the above criteria, please send your CV with available working hours. We thank all candidates for their interest.
Sydney, New South Wales